Terms of Service

To use BridgeHome, you must be at least 18 years of age and legally capable of entering into a binding agreement in your jurisdiction. By creating an account, you represent and warrant that you meet these requirements.

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. BridgeHome cannot be held responsible for unauthorized access resulting from your failure to secure your credentials.

You may not create an account on behalf of another person without their explicit authorization, or use the Service to create accounts for the purpose of deception or impersonation.

We reserve the right to refuse registration or cancel accounts at our sole discretion, particularly where we reasonably suspect a violation of these Terms.

BridgeHome allows you to create or join a "Care Circle" — a shared workspace for family members coordinating care. As a Care Circle administrator, you are responsible for the individuals you invite and their conduct within the circle.

By inviting another person to your Care Circle, you acknowledge that they will have access to all data within that circle, including health-related and financial records. You should only invite individuals you trust and have informed about the nature of the shared data. BridgeHome is not responsible for any breach of trust or misuse of shared information by invited circle members.

You agree to use BridgeHome only for its intended purpose: personal family care coordination. You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Upload, store, or transmit content that is defamatory, harassing, obscene, fraudulent, or infringes on the rights of others
• Attempt to gain unauthorized access to any part of the platform, other users' accounts, or BridgeHome's infrastructure
• Use the Service to store or distribute malware, phishing content, or harmful code
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated scripts, bots, or scrapers to access or interact with the Service
• Resell, sublicense, or commercially exploit the Service without express written permission from BridgeHome
• Use the Service as a substitute for professional medical, legal, or financial advice

We reserve the right to investigate suspected violations and take appropriate action, including suspending or terminating accounts.

BridgeHome provides tools that allow users to log health-related notes — such as medication names, appointment dates, and doctor contacts — for personal organizational purposes only. This functionality is analogous to a personal notebook or family binder and carries no clinical validity or medical authority.

BridgeHome does not:

• Provide medical diagnoses, treatment recommendations, or clinical assessments
• Verify the accuracy of any health information you enter
• Transmit health records to healthcare providers or insurers on your behalf
• Comply with HIPAA, PHIPA, or other clinical data standards — it is not a regulated health record system
• Guarantee medication reminders or appointment alerts will be received or acted upon in a timely manner

Any AI-generated insights or suggestions within the app (including care tips or task recommendations) are informational in nature only and do not constitute medical advice. You assume full responsibility for any decisions made based on information entered into or generated by BridgeHome.

BridgeHome offers both a free tier and a paid subscription plan ("BridgeHome Plus"). By subscribing to a paid plan, you agree to the following billing terms:

Billing Cycle: Subscriptions are billed on a recurring monthly or annual basis, depending on the plan you select at the time of purchase. Your billing period begins on the date you subscribe.

Payment Processing: All payments are processed securely by Stripe. By providing your payment information, you authorize BridgeHome (via Stripe) to charge your selected payment method on a recurring basis. Your payment card details are never stored on BridgeHome's servers — they are held exclusively by Stripe in accordance with Stripe's Privacy Policy and PCI DSS compliance standards.

Automatic Renewal: Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You are responsible for cancelling your subscription if you no longer wish to be charged.

Price Changes: We reserve the right to modify subscription pricing with at least 30 days' advance notice. If you do not wish to continue at the new price, you may cancel your subscription before the next renewal date.

Refunds: Subscription fees are generally non-refundable. If you believe you were charged in error, please contact us at billing@bridgehome.app within 14 days of the charge and we will review your case in good faith.

Free Tier: The free tier may be subject to feature limitations. We reserve the right to modify the features available on the free tier at any time.

Taxes: Subscription prices are exclusive of applicable taxes (including GST/HST where applicable). Applicable taxes will be added at checkout based on your billing location.

BridgeHome and its original content, features, design, and underlying technology are and remain the exclusive property of BridgeHome and its licensors. Nothing in these Terms grants you a right or license to use the BridgeHome name, logo, trademarks, or proprietary technology.

You retain full ownership of all personal data and content you enter into the Service (tasks, medical notes, expenses, etc.). By using BridgeHome, you grant us a limited, non-exclusive license to store, process, and display your content solely for the purpose of providing the Service to you and your Care Circle members.

To the fullest extent permitted by applicable law, BridgeHome and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of data, missed appointments, medication errors, financial decisions made in reliance on app data, or any harm resulting from use of or inability to use the Service.

In particular, BridgeHome expressly disclaims all liability for:

• Any medical outcome, adverse health event, or missed care action attributable to information recorded in or omitted from the app
• Medication reminder failures, missed notifications, or appointment alerts not received
• Financial losses arising from shared budget records or settlement calculations within the app
• Data loss caused by service interruptions, account deletion, or platform migrations
• Unauthorized access to your Care Circle data by invited members you have granted access to

Our total aggregate liability for any claim arising from your use of the Service shall not exceed the greater of (a) CAD $100, or (b) the total amount you paid to BridgeHome in the three months preceding the claim.

Some jurisdictions do not allow limitations of liability for certain types of damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

We strive to maintain reliable uptime and data integrity, but we do not guarantee that the Service will be available at all times, free of errors, or uninterrupted. Scheduled and unscheduled maintenance, technical failures, or events beyond our control may temporarily affect service availability.

We recommend that you maintain independent records of critical information — particularly medical information — and do not rely solely on BridgeHome as the single source of truth for health-related data.

Termination by You: You may delete your account at any time through the Settings page. Upon deletion, your personal profile data will be permanently removed. Data you contributed to shared Care Circles (tasks, expenses, medical records) may persist for other circle members. If you are the sole admin of a Care Circle, consider transferring or deleting the circle before closing your account.

Termination by Us: We reserve the right to suspend or permanently terminate your account, with or without notice, if we determine that you have:

• Violated these Terms of Service
• Engaged in fraudulent, abusive, or illegal activity
• Created accounts for purposes inconsistent with the intended use of the Service
• Failed to pay applicable subscription fees after reasonable notice

Effect of Termination: Upon termination, your right to access the Service immediately ceases. We are not obligated to retain or provide copies of your data following account closure, though we will make reasonable efforts to comply with valid data export requests submitted before termination.

Subscription Refunds on Termination: If we terminate your account for cause, no subscription refund will be issued. If you believe a termination was made in error, you may contact us at support@bridgehome.app to appeal.

BridgeHome is an evolving platform. We may add, modify, or remove features at any time. We will communicate significant changes through in-app notices or by email where reasonably practicable.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. For material changes — particularly those that affect your rights or obligations — we will provide at least 14 days' advance notice before the changes take effect. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of those changes.

These Terms are governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions. The Business Practices and Consumer Protection Act (British Columbia) and applicable federal Canadian consumer protection laws may also apply.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada. You consent to the personal jurisdiction of such courts.

Before initiating any formal legal proceeding, we encourage you to contact us at support@bridgehome.app so we can attempt to resolve the matter informally.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and BridgeHome with respect to the Service and supersede all prior agreements or understandings.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely in connection with a merger, acquisition, or sale of assets.

If you have questions about these Terms of Service, please reach out: